Privacy Policy

Last updated: June 10, 2026

At Trust Share Logistics, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

We collect personal information you provide directly to us, including:

Contact details: Name, email address, phone number, and postal address when you submit enquiries or create an account.
Shipment data: Sender and recipient details, package descriptions, tracking numbers, and delivery instructions.
Payment information: Billing details processed securely through our payment partners (we do not store full card numbers).
Communications: Messages you send us via our contact form, email, or live chat.

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, referring URL, and device identifiers.

2. How We Use Your Information

We use the information we collect to:

Process and manage your shipments and logistics requests.
Communicate with you about your orders, tracking updates, and service changes.
Respond to enquiries and provide customer support.
Process payments and prevent fraud.
Improve our website, services, and user experience.
Send you marketing communications where you have given consent (you may opt out at any time).
Comply with legal obligations and resolve disputes.

3. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and analyse site usage. You can manage cookie preferences via your browser settings. For more detail, see our Cookie Policy.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

Logistics partners and carriers: To fulfil your shipment and delivery requirements.
Payment processors: To handle billing securely and in compliance with PCI-DSS standards.
Technology providers: Such as hosting, analytics, and customer support platforms, bound by confidentiality obligations.
Legal authorities: Where required by law, court order, or to protect our rights and safety.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Shipment records are typically retained for seven years for accounting and legal compliance. You may request deletion of your data subject to our legal obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data (the "right to be forgotten").
Object to or restrict certain processing activities.
Request portability of your data in a structured, machine-readable format.
Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us at support@trustsharelogistics.com.

7. Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Trust Share Logistics
85 Great Portland Street, London W1W 7LT, United Kingdom
Email: support@trustsharelogistics.com
Phone: -----------